Privacy Policy
Last updated: February 2024
Introduction
Surface Co. ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name, email address, and phone number
- Property address and suburb
- Service preferences and requirements
- Payment information (processed securely through third-party providers)
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages viewed and time spent on pages
- Referring website addresses
- Device information
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and complete transactions
- Send you quotes, confirmations, and service updates
- Respond to your inquiries and provide customer support
- Send marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
Disclosure of Your Information
We may share your information with:
- Service providers who assist in our operations
- Professional advisers (accountants, lawyers, insurance providers)
- Law enforcement or regulatory bodies when required by law
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Under Australian Privacy Principles, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Cookies
Our website may use cookies to enhance user experience. You can set your browser to refuse cookies, but this may limit your ability to use some features of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Surface Co.
Phone: 0428 778 229
Address: Buderim, QLD 4556