Privacy Policy

Surface Co. Pressure Cleaning ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at surfacecopressurecleaning.com.au or contact us to arrange services.

We operate in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

Information you provide directly

When you contact us, request a quote, or use our instant quote estimator, we may collect:

• Your name
• Email address
• Phone number
• Property address or suburb
• Details about the services you are requesting

Information collected automatically

When you visit our website, we may collect certain information automatically including your IP address, browser type, pages visited, and the time and date of your visit. This information is collected through standard web server logs and is used for website analytics and improvement purposes only.

2. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and provide quotes
• Schedule and deliver our pressure cleaning services
• Send you a copy of your instant quote estimate
• Follow up on quotes and service enquiries
• Send you relevant information about our services where you have consented
• Improve our website and service offerings

We will not use your personal information for any purpose other than those described above without your consent, except where required or permitted by law.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and delivering our services (such as email services and form processing), who are bound by confidentiality obligations
• Law enforcement or regulatory bodies where required by law

4. Storage and Security

Your personal information is stored securely. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Contact form submissions are processed through Netlify Forms, which stores data securely on servers located in the United States. Netlify is compliant with industry-standard security practices.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

5. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Quote enquiries that do not result in a booking are typically retained for 12 months. Customer records for completed services are retained for 7 years for business and tax purposes.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections to any inaccurate information. To make a request, please contact us using the details below. We will respond to your request within a reasonable time, and in any case within 30 days.

7. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us understand how visitors use our site. You can disable cookies in your browser settings, though this may affect the functionality of some parts of our website.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern, please contact us:

If you are not satisfied with how we handle your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.